With cannabis delivery now available in many legal markets, first-time customers often turn to online ordering for convenience and discretion. However, seasoned cannabis consumers know that simple missteps can disrupt the experience or lead to delivery issues. For those new to cannabis delivery, avoiding these common mistakes can ensure a smooth and satisfying first order.
1. Not Verifying Eligibility and Legal Requirements
One of the most overlooked steps is checking eligibility for cannabis delivery. Each state has different laws. For example, in Florida and Pennsylvania, only medical patients with a valid MMJ card can receive deliveries, while states like California and Michigan allow recreational users over 21 to order. Failing to verify legal eligibility or not having proper ID at delivery can result in cancellations without a refund.
2. Using Inaccurate Delivery Information
Delivery errors often stem from customers inputting the wrong address or contact information. A small typo in an apartment number or zip code can lead to delays or failed deliveries. Customers should always double-check their delivery address and ensure their phone is available for any contact from the driver. Some platforms also require a signature, so someone must be present during the delivery window.
3. Ignoring Dispensary Operating Hours and Delivery Cut-Off Times
Unlike food delivery, cannabis delivery is highly regulated. Most dispensaries have specific delivery windows and cut-off times. First-time customers may place an order at 9 PM only to realize the dispensary stopped accepting deliveries at 7 PM. Understanding the dispensary’s schedule and planning ahead is key—especially on weekends or holidays when demand is high.
4. Overlooking Product Potency or Consumption Method
New users often overestimate how much THC they can tolerate, especially with edibles. While browsing menus, it’s easy to get drawn in by high-THC products or unfamiliar concentrates. A veteran consumer recommends starting low and slow—choose lower-potency products and opt for flower or pre-rolls if unsure. Many dispensaries list terpene profiles, cannabinoid ratios, and suggested use, so first-time buyers should read product descriptions carefully.
5. Failing to Review Dispensary Policies and Fees
Some customers are surprised by minimum order amounts, delivery fees, or ID verification policies. Many dispensaries require orders to exceed a certain threshold or charge fees for delivery outside a set radius. Checking policies ahead of time—especially return and refund terms—can prevent headaches if something goes wrong.
6. Not Checking for Discounts or First-Time Offers
New delivery customers often miss out on deals available exclusively for first-time buyers. Most dispensaries offer promo codes, discounted bundles, or free gifts with your first order. Signing up for newsletters or checking the dispensary’s website before ordering can unlock savings and enhance the first experience.
By taking the time to review product details, understand delivery policies, and avoid basic ordering mistakes, first-time cannabis delivery customers can set themselves up for a seamless and enjoyable experience. As with anything involving cannabis—patience, preparation, and awareness go a long way.